| Terms and Conditions |
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| EASY ORDERING BY TELEPHONE |
| Monday to Friday, from 8:30 to 6:00 pm EST |
| Toll Free: 1-800-220-4242 |
| Or: (305)-557-8222 |
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| BY FAX |
| 24 hours a day, 7 days a week. |
| FAX: 1-800-423-9009 |
| Or: (305)-558-0509 |
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| BY MAIL |
| SMALL PARTS, INC. |
| P.O. Box 4650 |
| Miami Lakes, FL 33014-0650 |
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| ONLINE SECURE ORDERING |
| Web Site: www.smallparts.com |
| E-Mail: parts@smallparts.com |
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| NO MINIMUM ORDER |
| SMALL PARTS is committed to supplying the quantities you need. There is no minimum order beyond the packaged quantities for any order placed over our website. |
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| ORDER INFORMATION |
| All order processed Monday through Friday before 3pm EST will ship the same day. Orders received after 3pm EST will ship on the next business day. |
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| SHIPPING POLICY |
| Our standard shipping method is "2nd Day" within the continental United States. The cost is $10.95 (Business), $11.95 (Residential), for Standard size packages weighing less than 10 lbs. Ask our customer service representatives about special shipping options such as priority overnight or Saturday delivery. Any order over 10 lbs. and /or over 60" in length will ship FOB Miami Lakes, FL. Actual shipping charges added to the invoice. If your order is subject to dimensional (DIM) rates from our shipper the actual shipping charges will be added to your invoice. When our catalog indicates FOB shipment for an item, the actual shipping charges will be applied to your invoice. |
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| Get FREE Shipping! |
| Any domestic order that exceeds $300 and meets the following conditions, ships Ground for free: |
| - Weighs less than 10 pounds |
| - Is not subject to oversized rates as applied by our shipper |
| - Is not indicated in our catalog as FOB shipment |
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| HAZARDOUS MATERIALS |
| Standard shipping for hazardous materials is FOB ground, Miami Lakes, FL. A charge of $20 for each hazardous line item ordered will be added to FOB shipping charges. Air shipment is available for some hazardous materials at an additional charge. |
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| SHIPMENTS TO ALASKA & HAWAII, & PUERTO RICO |
| Shipments to Alaska and Hawaii by air service only for a fee of $21.50 for 5 pounds Actual shipping charges apply for shipments over 5 pounds or that have dimensional rates. |
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| INTERNATIONAL ORDERS |
| Orders may be placed 24 hours a day, 7 days a week using our secure online ordering system at www.smallparts.com or by fax at (305) 558-0509. We accept American Express, MasterCard and Visa. Orders are shipped complete. We do not ship backorders outside the continental United States. We will notify you if we happen to be out of stock of any item prior to shipping. Please provide a daytime phone number with country code. Actual shipping charges apply to all packages shipped outside of the continental United States. We will gladly work with you to determine the most cost effective methods to ship your order. Due to the additional time required to process these orders, a minimum order amount and/or service fee may apply. |
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| CUSTOMS AND IMPORT DUTIES |
| Small Parts, Inc. does not collect import duties or customs taxes and has no knowledge of what these charges may be. If you are responsible for these additional charges, you will be required to pay them in order for your package to clear customs. For more information regarding your country's custom policies, contact your local customs office. |
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| BACKORDERS |
| We strive to maintain an adequate supply of the products we sell at all times. If for some reason we are out of stock at the time you order, we will backorder the item you requested and ship to you as soon as it becomes available. Your backordered item will ship free via USPS or ground service within the continental United States unless the item is oversized or identified as FOB Miami Lakes, FL in our catalog. If you have a need for faster shipment you may elect the service of your choice with the actual shipping fee applied. If you prefer to have your order ship "only when complete" just let us know when you place your order and we will schedule your order for shipment when all items are available. |
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| PAYMENT TERMS |
| Major credit cards are accepted - American Express, MasterCard, VISA. For customers with established credit, our terms are NET 30 Days after receipt of material. Thirty days after delivery, a 1.5% per month carrying charge, may be applied on the unpaid balance of your order. If your credit is not yet approved, prepayment by check or money order in U.S. funds, or payment by credit card is required. As a policy we do not ship COD. Florida and Washington customers must pay applicable sales tax, unless a properly executed exemption certificate is in our possession |
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| OVERPAYMENTS |
| If you overpay an invoice, a credit will be applied to your account. This credit can be used for future purchases, or refunded at your request. |
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| WE BACK UP WHAT WE SELL |
| We warrant that all parts sold conform to the specifications set forth in this catalog. We provide material for industrial applications only and specifically do not recommend that our products be used for implants. We do not represent that parts are suitable for particular use and, accordingly, advise you that THERE IS NO WARRANTY OF MARKETABILITY OR FITNESS FOR A PARTICULAR USE. In the event of a defect, we shall replace the part or refund the purchase price within 30 days of the return of the defective part to SMALL PARTS, INC. That is the sole extent of our liability. |
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| RETURNS/CANCELLATIONS |
| If we are in error regarding your order, correction will be made promptly and without charge. Customer returns may require a 25% restocking charge, and must be made within 30 days of receipt. A Return Authorization Number (RMA) must accompany any return. Our Customer Service Representative at 1-800-220-4242 will provide additional information. Unfortunately, we cannot allow cancellations or returns of Special Orders, OEM or Special Manufacturing items since they have been purchased or modified per your instructions. |
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| SPECIAL ORDERS |
| Looking for an item or size not in our catalog? |
| Contact our Purchasing Services Specialists at 1-888-455-9783 or Fax your specifications and requirements to (305) 821-8930 for your special needs. Special terms and conditions may apply. |
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| OEM/DISTRIBUTOR SALES |
| For large quantity pricing, scheduled shipments, or custom kitting of production parts, please contact our OEM Sales Department at 1-888-455-9783, or fax inquiries to (305) 821-8930. |
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| MANUFACTURING SERVICES |
| When you need a custom part or modification of standard product, Manufacturing Services can help. For information and a quotation call 1-800-220-4242, or fax your specifications and requirements to 1-800-423-9009. |
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| Prices are subject to change without notice. |
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